Welcome to LASA Medical Equipment

Returns Procedure

Conditions of Sales

All LASA Medical goods carry a 6 month, carry-in, warranty from the date of purchase. The goods are assumed to be received in good order after the purchase process is complete. Replacement of faulty goods will only be done within the valid guarantee or warranty.

All faulty goods returned for replacement shall take 3 working days for thorough testing, examination and evaluation. It will then be approved once the inspection process of the goods is complete.

All replaced parts will have the warranty continued from the date of original purchase and not from the date returned until the warranty has expired.

A 10% handling fee will not be charged to the customer for the replacement of incorrectly supplied goods but strictly within 7 days of purchase as per the date of the invoice issued.

A 10% handling fee will be charged if the goods are returned after 8 days. Inspection of the condition of the returned goods will be carried out immediately before replacement.

The returned goods shall not be defective in any way, still in the original, salable condition and packaging supplied by LASA Medical and accompanied by the original tax invoice.

This warranty will no longer be valid and replacement will not be allowed, if: The goods returned have been damaged in any way whatsoever by accident, abuse, misuse, fire, theft or misapplication, etc. If the goods have been disassembled or modified without the express written authorisation from LASA Medical; or if any LASA Medical warranty sticker has been removed or damaged in any way.

All goods remain the property of LASA Medical until such time as they have been fully paid for. The company reserves the right to use all available legal resources to have the goods returned if any amount due by the customer is unpaid. Interest will be accrued and charged on all overdue amounts still outstanding.

All shipping costs paid when we originally shipped the goods are non-refundable and we will not pay for the shipping costs of sending goods back for exchange or return delivery back to the customer unless there is irrefutable proof that the goods were incorrectly supplied by LASA Medical due to negligence.

If your goods have been damaged in transit, please retain the original packaging and inform us within 3 days of receiving the goods (the date that the waybill was signed will be declared the first day). Any damage report after three days will be considered to have been caused by the client.

There will be no exchanges allowed whatsoever after 15 days from the day of purchase as per the date reflected on the tax invoice.

Refund Policy

Goods returned for refund will only be approved and refunded if all of the following conditions are met:

  • LASA Medical's warranty sticker on the goods should not be removed, damaged or modified in any way without the express written permission of LASA Medical.
  • Three working days of examination of the returned goods will be taken to identify whether they are still in perfect working condition, without any damage caused by the customer or not before the refund will be approved. Refunds will be transferred accordingly into the designated account once examination has been completed.
  • 80% of the purchase value of the product(s) will be qualified for refund if the goods are returned strictly within 7 days of the purchase as per the date reflected on the original tax invoice, provided the product(s) are still in their original, undamaged packaging.
  • 70% of the purchase value of the product(s) will be qualified for refund if the goods are returned after 8 days but before 14 days after the purchase as per the date reflected on the original tax invoice, provided the product(s) are still in their original, undamaged packaging.

No refund will be approved if products are returned after 15 days from the date of purchase as per the date reflected on the original tax invoice.

Shipping costs are non-refundable.

The date of purchase will be counted as the first day of purchase.

All refunds and exchanges will only be considered if the original invoice accompanies the return.

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